Covid-19 Procedures

***Updated with the new stay at home order 3/23/20 in LA***

We have been thinking long and hard and watching and waiting to see where things need to go from here regarding our work at Family Focus concurrent with the COVID-19 pandemic. We have struggled with exactly how to serve the mental health needs of our patients while protecting ourselves, our families, and our patients. We are in the healthcare industry which does make us essential but different from regular businesses who do not provide healthcare, so we walk a bit of a fine line. We will implement the following procedural changes effective Monday March 23 until further notice in order to try to walk that line:

- Our administrative staff that you know and love will continue to man the phones, assist with emails and prescriptions, and assist clinicians.

- Clinicians will be in touch with their scheduled patients in order to work out a time to do telemedicine sessions.

- We will no longer be seeing patients face to face except in the case of a new patient or an existing patient emergency. In these situations, please contact the office at 225-231-7155. The clinician and administrative staff will work together to set up an outdoor visit. We are at the end of a cul-de-sac and have a great deal of privacy around our building. If this kind of emergency visit is not deemed acceptable for the patient (whether by patient or clinician), then the patient will need to look for an alternate practice that may be following different procedures or proceed to the nearest emergency room.

- If an EXISTING patient has an emergency AFTER office hours, please alert our answering service at 225-379-2130. (Un-established people in need will need to proceed to the nearest emergency room).

Certainly all of these procedures are very unconventional, but strange times called for strange solutions. We hope that everyone is able to be safe during this very uncertain time and we appreciate everyone’s cooperation, participation, and assistance with this very tricky job that we do. Thank you all for your support and understanding!

Family Focus

Welcome to Family Focus, LLC and Associates


Family Focus started as a collaborative effort to address the mental health needs in Baton Rouge in a relaxed, family-oriented, and collaborative way.  While many of the practitioners have an extensive background in mental health, our Family Focus Family has been serving the Baton Rouge area for the last eleven years.  We currently have five prescribers and four therapists - all having different personalities and areas of expertise.  We feel priviledged to be able to do what we love in such a warm and inviting environment.  We look forward to meeting you where you are and assisting you in making strides toward the places you want to go.

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Frequently Asked Questions

What can I expect in the first session when I see a provider?

Clients are asked to complete a phone intake prior to the first visit so that you can be placed with an appropriate provider given your initial concern.  During the first visit with that provider, you will be asked many questions so that we can have a chance to get to know you and especially the issue that caused you to come in.  We want to be able to efficiently but also compassionately address the most pressing concern while also making you feel comfortable and understood.  


Do you take my insurance?

While we are not in-network providers for any insurance companies, there is potential for reimbursement.  We provide detailed receipts that can be submitted to your insurance company.  If you have mental health coverage, these may work toward your deductible or may be eligible for some reimbursement once your deductible is met.  Each plan is different, so coverage options differ from person to person.  If you would like to consult your insurance company for more information about "out of network reimbursement," please get in touch with them to assist you with more information about this topic.


What is the difference in a Psychiatrist and a Nurse Practitioner when it comes to being a prescriber?

Here at Family Focus we combine the talents and training of psychiatrists, psychiatric nurse practitioners, psychologist(s), social workers, and licensed professional counselors. While many of you may be familiar with these professions, some may not be clear on the role of the advanced practice registered nurse, more commonly referred to as nurse practitioner (NP).                                                                                        

 A registered nurse is someone with an Associate (2 year) or Bachelor (4 year) degree of Science in nursing. An NP is a BSN who completes an additional 2-4 years of training to earn either a Master of Science in Nursing or a Doctor of Nursing Practice. NPs must pass a national board certifying exam to practice. In many states NPs practice independently and are able to prescribe medications within their area of expertise. In Louisiana, NPs work in collaboration with physicians.  A psychiatrist has 4 years of undergraduage education, 4 years of medical school and a 4 year residency in psychiatry. They must also pass an examination to be a licensed physician and must pass additional examinations to be board certified in their area of expertise.

At Family Focus, a new patient is offered the opportunity to see either a psychiatrist or an NP during the phone intake process.  The service provided is the same, and both have extensive medical training.  We're so please to be able to offer this option.




How does healthcare provided by an NP compare to standard medical care?

Evidence shows NPs provide primary care as well as physicians with high levels of patient satisfaction and equal or better outcomes.  Have you ever been frustrated with how long it takes to get an appointment? NP have been around since the 1970s to help meet the growing need for providers. The National Governors Association Center for Best Practices, as well as the Institute of Medicine, recognize the importance of NPs to improving access to healthcare and favor full autonomy for these important members of the healthcare team. If you have any questions about what an NP does  or whether a physician or NP is best for you, feel free to ask!



What types of issues do you address?

Because we have so many providers with interests in so many different topics, it's likely that your issue will be one we can assist you with.  We have services that address but are not limited to the following:

Depression and other mood disorders (such as Bipolar Disorder)

All Anxieties including Generalized Anxiety Disorder, OCD, Social Anxiety Disorder, Post Traumatic Stress Disorder

Attention Deficit Hyperactivity Disorder (ADHD)

Autistic Spectrum Disorders

Family Issues such as Marriage, Parenting, Grief, Divorce

Women's Issues

Children's issues including Infant Mental Health, Parent-Child Relational Problems, and Reactive Attachment Disorder

Behavioral Issues and Conduct Disorder


I see that you list Infant Mental Health as a service – what is that?

Lori Heroman, MA, LPC is our Infant Mental Health Specialist.  She is a counselor with specialty training geared toward treating children ages 0-5.  Infant Mental health, promoting mental, emotional, and social development during infancy, has become one of the most important fields in early childhood.  Infant Mental Health specialists work to support the emotional health and development of infants, toddlers and their families. They do this by working with the child and parent in a form of therapy called Parent/Child Psychotherapy.  It not only supports the relationship between child and parent/caregiver but also provides education to the parents on how to address any behavioral difficulties.  It is especially helpful in adoption, foster care, disrupted family, and attachment situations.  Children who remain emotionally intact during difficult situations are much more likely to have a good outcome with fewer mental health issues as adults.  

What do I get for my money?


This is a great question we get often.  I think it's important for people to understand what they're paying for - both here at Family Focus, and at other practices, especially since we do not take insurance (see other FAQ about insurance).  

Our services are covered with the payments for the appointments.  People often need additional services such as letters, completion of school or disability forms, collaboration with therapists, referrals for additional treatment, emails and phone calls about clinical or medication issues, working with insurance companies to get you the right medication whether this involves a prior authorization or an appeal, working with pharmacies regarding refills between visits, interpreting genetic testing results and labs, and a host of other behind the scenes interventions.  Each practitioner here has elected to waive any potential fee for these "extras."  It's considered part of our service to you, our client.  Our prices may be a little higher than other clinics, but we use these appointment fees to cover time we spend on you even outside of the appointment.  

Many other clinics/clinicians charge for these services in addition to your visit, and it's not always discussed until you need it.  I recently paid hundreds of dollars for letters to be written on my child's behalf by a community advocate without realizing there would be a fee.  

Sometimes clients may get upset when we charge for missed visits without 48 hours notice.  We don't enjoy doing this either, but we do not double-book appointments like many other doctors do, and we use these fees to help facilitate all of the other behind the scenes advocacy that we provide for you.  

We care very much about getting our clients the best medications at the best cost, and helping to facilitate school accommodations, absences from work, etc.  We are happy to do it, and visit costs are how that's covered.  Please feel free to ask your clinician more about this.  We'd love to talk with you about how we operate and what your fees are used for.  We appreciate you and want you to be informed!!!