We want your experience here to be predictable, welcoming, and comfortable. In order for that to happen, it’s important that you know some basic information about our practice. We cover these issues in our consent packet posted on the consent page, but want to make sure that a cursory review of our website touches on some important information.
We do a thorough intake prior to scheduling the first visit explaining our policies, procedures, pricing, availability, and options regarding providers. We do not take insurance. We’re a small practice, and we like to spend more time with patients than insurance will allow. We want to get to know you. As insurance controls more of what providers can and cannot do, we decided that we weren’t ok with that, and could not meet the demands placed on providers by insurance companies.
We have a 48 hour cancelation policy. We do not double-book appointments like some other practitioners do, so an appointment not kept means we do not have anyone to see during time slot. If a missed visit is due to an emergency issue or Covid, we often allow for a reschedule or telehealth. It varies depending on the situation, but we are not black and white about this, and we are always open to discussion.
We do not charge for most letters, communications with insurance about medication authorizations, emails about medication issues between visits, and a multitude of other things we do between visits. Therefore, the payment for the appointments covers the other services we provide to clients between visits.
We do not do reminder calls for visits. We do not have the personnel to do so. We offer appointment cards for visits, and we ask clients to mark the appointments in the phones, set alerts, etc.
We are dedicated to serving you with out best intentions and expertise. We are not perfect, but we do try to meet your needs in a warm, comfortable, and predictable way. Thank you for choosing us as your provider!